• When Aarhus Legal Aid has received a complaint, we will send a confirmation that the complaint has been received as soon as possible.
• The complaint will then be processed internally by management and – if relevant – in dialogue with the legal advisor(s) who have been involved in the case.
• Once the complaint has been processed, a manager will contact you by telephone or email with our assessment of the complaint and any actions taken as a result.
• We strive to process the complaint as quickly as possible.

All complaints are treated confidentially and handled in accordance with our privacy policy.